Privacy Policy

Flying Stag gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations and explains how, why and when we collect and process your personal data. 

Information that we collect
Flying Stag process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice. The personal data that we collect from you is:
  1. Company Name
  2. Name, salutation and job title
  3. Contact Information including postal addresses, email addresses and telephone numbers
  4. Bank Account details
  5. Demographic information, such as postcode, preferences and interests
  6. Cookies
  7. Website usage data
  8. Content of communications sent to us
  9. Other information relevant to client enquiries
  10. Other information pertaining to special offers and surveys
We collect information in the following ways:
  1. When you submit information on our website
  2. When you contact us directly via our website, by e-mail or by telephone to use our products or services
  3. From credit reference agencies, credit application forms and references from trade suppliers
  4. From suppliers who do not sell to the end user
How we Use Your Personal Data (Legal Basis for Processing)
Flying Stag takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice.
The purposes and reasons for processing your personal data are detailed below:
  1. To enable us to provide you with the information relating to our products and services that you requested from us
  2. To meet any contractual commitments to you relating to our business, products and services
  3. To provide information on Flying Stag news, products and services that we feel may be of interest to you, where there is legitimate reason for doing so, or where you have consented to receive such information
  4. To notify you about changes to our service
Your Rights
You have the right to access any personal information that Flying Stag processes about you and to request information about:
  1. What personal data we hold about you
  2. The purposes of the processing
  3. The categories of personal data concerned
  4. The recipients to whom the personal data has been / will be disclosed
  5. How long we intend to store your personal data for
  6. If we did not collect the data directly from you, information about the source.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and / or complete the information and we will strive to update / correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You also have the right to request erasure of your personal data or to restrict or object to the processing of it in accordance with data protection laws. Where applicable, you have the right to data portability of your information. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request, this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Flying Stag uses the third=parties below to provide services and business functions. However, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures, The third-party organisations we use are:
  1. Email marketing provider
  2. IT support and back up provider
  3. ERP software provider
The data that we collect from you may be transferred to, and sorted at, a destination outside the EEA, as some of our suppliers are based outside the EEA. When we transfer data outside the EEA, we do all we can to ensure a similar level of security, including:
  1. We may transfer data to countries outside the EEA, if the European Commission has approved them as providing adequate levels of protection
  2. We may transfer to certain providers under specific contracts or certifications approved by the European Commisson as giving similar levels of protection as within the EEA
  3. Where we use US based providers, we may transfer data to them if they are part of the EU-US Privacy Shield, as they have equivalent safeguards in place
If these conditions do not apply, we will ask you for explicit consent to the transfer of your data outside the EEA.

Safeguarding Measures
Flying Stag takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measure in place.

Consequences of NOT Providing Your Data
You are not obliged to provide your personal information to Flying Stag, however, we may be unable to supply you with products and services if you do not provide us with the information.

How Long We Keep Your Data
Flying Stag only ever retains personal information for as long as necessary and we have strict review and retention policies in place to meet these obligations.

Lodging a Complaint
Flying Stag only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Last updated June 2020.

17 Chivers Street, Combe Down, Bath, BANES, BA2 5BH

E: | T: +44 (0)1225 438865